Opening Hours : Mon - Fri: 8am - 5pm
Send us a Mail: info@klrc.go.ke

Corporate Communications Department

PREAMBLE

This is a declaration of our commitment to providing quality services. It outlines the services rendered, requirements to obtain the services, costs and timelines within which the Department of Corporate Communications provides services.

OUR VISION

Vibrant Corporate Communication service

OUR MISSION

To facilitate proactive Corporate Communications for efficient service delivery

OUR CORE VALUES

Courtesy and customer focused;

We recognize that our customers are the reason for our success, and we are committed to be courteous, listen and respond positively to their needs.

Professionalism;

We shall conduct our affairs with utmost sincerity, offer timely and accurate information to our stakeholders, portray a positive attitude at all times, be courteous, provide an impartial approach to issues and people and apply relevant knowledge in execution of our functions.

 Integrity;

We shall uphold highest standards of acceptable moral principles and virtue in our work and honesty in all our operations. 

Innovation;

We shall seek and adopt alternative and transformative ways of making our work more efficient, cost effective, accessible, reliable and effective.

Teamwork;

We shall always nurture cooperation and coordination amongst our stakeholders in execution of common tasks and goals.

Networking;

We shall develop and promote systems and a corporate culture that allows information sharing and interaction amongst our stakeholders in furtherance of our mission and goals.

Accountability;

We shall responsibly account and accept consequences for all our activities and actions and share outcomes to all our stakeholders.

Consultative;

We shall constantly seek information and guidance from stakeholders and other experts in the execution our mandate.

People focused;

Our operations and services shall be citizen centered in order to promote their well-being.

Results oriented;

 We shall enhance implementation of our plans, mobilize required resources and develop mechanisms for monitoring the outcomes.

Equity and Equality;

 We shall focus on preserving a fair, just and amiable working environment for everyone.

Openness;

We shall be open to change and new ideas from our customers and others. We shall explore new ways to continually grow our functions through teamwork.

Respect;

We shall value the diversity of talents, perspectives and experiences of others, and seek to treat one another the way we want to be treated. Respect is earned, not given. 

OUR CORE FUNCTIONS

  1. Developing communication strategies for the Commission;
  2. Overseeing general protocol at the Commission;
  3. Customer care;
  4. Stakeholder management;
  5. Events management;
  6. Advising on media issues and acting as a link between the media key stakeholders and the Commission;
  7. Media monitoring;
  8. Ensuring appropriate branding and visibility within and without the Commission;
  9. Arranging for media coverage of all Commission's events;
  10. Sourcing for appropriate television and radio programs to disseminate information on activities of the Commission;
  11. Documenting the Commission events through video, photography and news supplements;
  12. Preparing and placement of radio and TV infomercials;
  13. Coordinating the preparation of official speeches;
  14. Coordinating the preparation of  the Commission's IEC materials and corporate materials;
  15. Overseeing the preparation of  exhibitions and trade fairs; and
  16. Ensuring that appropriate feedback mechanisms are in place in the Commission.

OUR CUSTOMERS 

  • Academics and Research Institutions
  • Citizens and Persons authorized to reside in Kenya,
  • Civil Society,
  • Development Partners,
  • KLRC Staff,
  • Media,
  • National and County Governments and their MDAs,
  • Other law reform agencies,
  • Others who have a stake in the performance of KLRC.
  • Private Sector,
  • Professional Bodies and Associations,

CUSTOMERS' OBLIGATIONS 

To provide quality services to our customers we expect them to:

  • Be respectful and courteous.
  • Comply with existing KLRC's regulations.
  • Provide accurate and timely information.
  • Provide feedback.
  • Refrain from offering inducement, gifts or favors in return for services rendered or to be rendered.

Service No

Service rendered

Requirements to obtain service

Costs

Timelines

1.

Customer Service and Protocol

  • Receiving incoming calls
  • Call booking
  • Reporting faulty extensions
  • Introduction of new staffs to the Commission
  • Customer care and front desk registration and direction of visitors

 

Nil

 

Nil

The first 3  rings

Request from Internal Customers

Nil

10 minutes

Information from Internal Customers

Nil

Continuous

Request from Departments

Nil

Continuous

 

Nil

 

Nil

 

Continuous

2.

   Media relations

  • Development and distribution of press releases and media invites
  • Advertising
  • Press briefings and conference
  • Interviews and panel discussions
  • Media monitoring
  • Media trainings on reporting on matters law reforms
  • Media coverage of KLRC events
  • Preparing and placement of radio and TV infomercials
  • Sourcing for appropriate television and radio programs to disseminate information on activities of the Commission
  • Interview, Panel and Talk Shows

 

Information from Departments

 

Nil

 

3 hours

Information from Departments

Nil

Continuous

 

Information from Departments

 

Nil

 

Continuous 

 

Information from Departments

 

Nil

 

Continuous

Nil

Nil

Continuous

 

Request from other Departments

 

Case by Case

 

Continuous

 

Nil

 

Nil

 

Continuous

 

 

 

Input from other Departments

Nil

Continuous

 

 

Request from other Departments

 

 

Nil

 

 

Continuous

 

Nil

 

Nil

 

Continuous

3.

Publishing (Design & Editorial)

  • Coordination and publication of news supplements
  • Coordination and publication of KLRC Annual Report
  • Coordination and publication of KLRC Newsletters

 

  • Editorial services to Departments
  • Coordination and Publication of IEC materials

 

  • Publication of other Corporate materials

 

Input from other Departments

 

Nil

 

7 working days

 

Input from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Bi-Annual

 

Information from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

4.

Corporate Image and Branding

  • Documenting the Commission events through video, photography and news supplements
  • Design and production of Documentary and Infomercials
  • Design and production of branded collateral
  • Design of in-house styles communication styles for letters and memos

 

  • Execution of branding campaigns

 

  • Corporate Social Responsibility
  • Branding and Visibility
  • Official communication, talking points and speeches

 

  • Development and implementation of brands campaign & strategy

 

 

 

Information from Departments

 

 

Case by case

 

 

On Request

 

Nil

 

Nil

 

Continuous

 

Input from other Departments

 

Case by case

 

On Request

 

Information from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

 

Information from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

 

 

 

Request from other Departments

Nil

Continuous

5.

Stakeholder management and engagement

  • Stakeholder mapping
  • Feedback collection  through surveys and questionnaires and reporting
  • Compilation of feedback reports
  • Calls for public participation
  • Courtesy calls

 

  • Discussion fora

 

Nil

 

Nil

 

Continuous

 

 

Input from other Departments

 

 

Nil

 

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

 

Information from other Departments

 

Nil

 

Continuous

 

Information from other Departments

 

Nil

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

6.

Event management

  • Planning and coordination of trade fairs, events, workshops etc
  • Production of branded collaterals
  • Distribution of IEC material
  • Preparation of official speeches
  • Media coverage of KLRC events
  • Protocol management

 

 

Input from other Departments

 

 

Nil

 

 

Continuous

 

Input from other Departments

 

Nil

 

Continuous

Input from other Departments

Nil

Continuous

Information from other Departments

Nil

Continuous

 

Information from other Departments

 

Nil

 

Continuous

 

Information from other Departments

 

Nil

 

Continuous

7.

Social Media Management

  • Publication of KLRC's activities, information updates on Facebook & Twitter
  • Feedback collection and reporting
  • Data analytics reporting

 

  • Development and Implementation of a Digital plan & Strategy

 

 

 

Information from other Departments

 

 

Nil

 

 

Continuous

Input from other Departments

Nil

Continuous

Nil

Nil

Continuous

 

 

Input from other Departments

 

 

Nil

 

 

Continuous

 

OUR LOCATION

Main reception is on 3rd Floor. We have offices located at 2nd floor (Room 208), 3rd floor (Room 316) and 8th floor (Room 802) of Reinsurance Plaza on Taifa Road.

WORKING HOURS

Monday to Friday - 8:00 am – 1:00 pm

Monday to Friday - 2:00 pm – 5:00 pm

COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or any officer who does not live up to the commitments to courtesy and excellence in service delivery should be reported to:

The Head of Corporate Affairs/Information Access Officer

Kenya Law Reform Commission

Reinsurance Plaza, 2nd Floor, 4 Taifa Road
P.O. Box 34999-00100 NAIROBI

Tel. No. :( +254) 20 2241201

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Commission Secretary/Chief Executive Officer

Kenya Law Reform Commission

Reinsurance Plaza, 2nd Floor, 4 Taifa Road
P.O. Box 34999-00100 NAIROBI

Tel. No. :( +254) 20 2241201