Opening Hours : Mon - Fri: 8am - 5pm
Send us a Mail: info@klrc.go.ke

Administration Department

INTRODUCTION

This Customer Service Delivery Charter is a declaration of our commitment to providing quality services. It outlines the services rendered, requirements to obtain the services, costs and timelines in which the Administration Department provides the services. 

VISION

To be a lead Department in coordination and facilitation of Government Business in The Commission  

MISSION

To provide a conducive working environment for improved service delivery through quality leadership and policy direction 

MANDATE

Coordination and stewardship of Government business and responding to emerging policy and development initiatives in the Commission 

CORE FUNCTIONS

Our functions are to coordinate and facilitate the provision of:-

  • General Administrative services;
  • General office services;
  • Transport services;
  • Resolution of Public complaints.
  • Security Services.

CORE VALUES

Our core values includes:-

  • Professionalism;
  • Transparency and Accountability;
  • Efficiency and Effectiveness;
  • Equity and fairness;
  • Integrity;
  • Teamwork;
  • Courtesy and Customer focus and;
  • Non-discrimination.

 

OUR CUSTOMERS

Our customer includes:-

  • Government Ministries, Departments and Agencies;
  • The public;
  • The civil society;
  • The Private sector and;
  • SLO&DOJ
  • Commission staff

OUR STANDARDS

Customers should expect the following standards:-

  • Quality services for all;
  • Prompt, accurate and relevant information;
  • Efficient and effective coordination;
  • Courteous service and;
  • Results Oriented.

CUSTOMERS’OBLIGATIONS

To provide quality services to our customers we expect them to:-

  • Be respectful and courteous;
  • Provide accurate and timely information;
  • Provide feedback and;
  • Refrain from offering inducement, gifts or favours in return for services rendered or to be rendered.
  • Adherence to existing policies and regulations. 

GENERAL ADMINISTRATION

No

Services Rendered

Requirements to Obtain Services

Costs

Timelines

1. 

Communication of government policies to departments

None

Nil

1 working day

2. 

Travel clearance

Relevant approvals by the Accounting Officer

Nil

1 working day

3.

Consideration for approval of requisitions

Written requisition

Nil

1 working day

4.

Development and implementation of Corruption Prevention measures

Active participation in Corruption Prevention activities

Nil

Continuous

5.

Responding to public complaints and petitions

complaints and petitions from customers

Nil

Continuous

6. 

Acknowledgement of correspondence

Communication from customers

Nil

1 working day

7. 

Response to  correspondence

Communication from customers

Nil

5 working days

8. 

Allocation of available office space

-Requests from departments
-Approval by the Accounting Officer

Nil

5 working days

9. 

Maintenance and repairs of office furniture equipment

Requests from departments

Nil

2 working days

10. 

Response to security and safety issues

Accurate and timely  information

Nil

Immediate

11. 

Coordination of cleaning services

None

Nil   

Continuous

12. 

Coordination of and facilitation of  seminars and workshops

Requests from departments

Nil

2 working days

 

TRANSPORT

No

Services Rendered

Requirements to Obtain Services

 Costs

Timelines

1. 

Provision of transport within Nairobi

Prior requests

Nil

1 Working day
2. 

Provision of transport out of Nairobi

Written approved requests by Accounting Officer

Nil

3 Working days

3. 

Motor vehicle Services and minor repairs

Driver’s report
Dealers Quotations
Written Approved requests by Accounting Officer
Requisitions

Nil

5 Working days

4. 

Motor vehicle major repairs

Drivers reports
Mechanical inspection reports
Written approved requests by Accounting Officer
Requisitions

Nil

28 working days

 

The Kenya Law Reform Commission is a corruption free zone. It is an offense to compromise or give a bribe to a public servant for delivery of services.

COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or any officer who does not live up to the commitments to courtesy and excellence in service delivery should be reported to:

https://www.klrc.go.ke/index.php/feedback  (Anonymous)

To:

Commission Secretary/ Chief Executive Officer

Physical Address: Reinsurance Plaza, 3rd Floor, 4 Taifa Road

P.O. Box 34999-00100

NAIROBI, Kenya. Email: This email address is being protected from spambots. You need JavaScript enabled to view it./ This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (+254) 20 2241201, +254799030716, Fax: (+254)202225786