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Human Resource Department

INTRODUCTION

This Customer Service Delivery Charter declares our commitment to providing effective and efficient services. It outlines the services rendered, requirements, timelines and the responsibilities of the Human Resource Management Department in providing these services. 

VISION

Attain excellence in human resource management and development in the Commission  

MISSION

To provide efficient and effective human resource services to all the Commission’s employees and departments for improved service delivery 

MANDATE

To undertake human resource planning, employee resourcing rewards management, training and development of staff, staff welfare, talent management, personnel administration and retirements benefits in the Commission. 

CORE FUNCTIONS

Our functions are to coordinate and facilitate the provision of:-

  • Advising the Commission on all human resource management issues
  • Carrying out human resource planning in the Commission
  • Recruitment and selection
  • General personnel administration services;
  • Coordinate staff performance management and appraisal
  • Reward management services;
  • Management of staff welfare services and schemes
  • Staff discipline and grievances.
  • Implement and disseminate human resource policies from the Government, PSC, SCAC and Commissions’ Board.
  • Retirements and separations 

CORE VALUES

The Human Resource Management Department upholds the following values:-

  • Professionalism;
  • Meritocracy
  • Transparency and Accountability;
  • Equity and fairness;
  • Integrity;
  • Teamwork;
  • Respect for national diversity and Customer focus. 

OUR CUSTOMERS

Our customer includes:-

  • Commission staff
  • Government Ministries, State Agencies and State Corporations
  • Public Service Commission
  • State Corporations Advisory Committee
  • Salaries and Remunerations Commission
  • Financial institutions and
  • The Public 

OUR STANDARDS

Customers should expect the following service standards:-

  • Quality services ;
  • Fairness and equity
  • Promptness in our responses ;
  • Efficient and effective
  • Non discriminatory services and
  • Results Oriented.

CUSTOMERS’OBLIGATIONS

To provide quality services to our customers we expect them to:-

  • Be respectful and courteous;
  • Provide accurate and timely information;
  • Provide genuine feedback and;
  • Refrain from offering inducement, gifts or favours in return for services rendered or to be rendered.

GENERAL PERSONNEL ADMINISTRATION

Services Rendered

Requirements to Obtain Services

Costs

Timelines

Communication of government circulars & policies to employees

None

Nil

1 working day

Responding to technical support services pertaining HR services

None

Nil 

Within 5 working days

Process Leave

Duly filled leave form

Nil

Within 3 days

Hold Staff and Training Advisory Committee

Relevant requests and documentations or approvals

Nil

Monthly

Implementing Government, Board decisions and SAC decisions

Approvals/ decisions

Nil

Within 5 days upon receipt

Facilitate declaration of wealth

Declaration of income, Assets and Liabilities forms

Nil

After every 2 years/ 3 months for new employees

Give  notice to officers due to retire

 

 

1 Year before retiring

Process retirement benefits  on receipt of relevant documents from retirees

Upon availing the required documents

Nil

Within 5 days upon receipt

Submit reports on SAC & HRM actions to the Boards

Reports

Nil

Quarterly

 

EMPLOYEE RESOURCING

Services Rendered

Requirements to Obtain Services

 Costs

Timelines

Prepare intents to the Board for filling vacant positions

Staff establishment, Accurate job description and specifications.

Nil

Within 10 days
upon approvals

Filling vacant positions

Necessary approvals

Nil

30 days from the date of approval

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Application for employment

KLRC form

Nil

continuous

Interviews

List of Shortlisted applicants, and minutes

Nil

21 working day

Offer of Appointment

Issue appropriate letter of appointment

Nil

Within 5 working  days upon minutes approval

Letter of Appointment

Successful candidate reporting for duty and providing appointment documents

Nil

Within 10 working days on assumption of duty

Confirmation in appointment

Probationary report

 

6 months Successful completion of probationary period

 

TRAINING AND DEVELOPMENT

Services Rendered

Requirements to Obtain Services

 Costs

Timelines

New staff induction

Duly filled requisition

Nil

Within 3 months upon reporting

Training Need Assessment (TNA)

 

 

After every two years

Compiling staff training requests

Training requests from departments and individuals

Nil

5  Working days

Staff development and training

Training requests and approved SAC minutes

Nil

2  Working days

Training Bonds

Officers proceeding on 6 months training locally or abroad

Nil

5  Working days upon the officer proceeding for training

Staff development and training

Training requests and approved SAC minutes

Nil

2  Working days

Employees Skill inventory

Employee training certificate

Nil

Continuous

Internship/ Industrial attachment

Internship/ attachment requests

Nil

Annually

Training  Levy

Relevant approvals for staff attending  above  4 months training

Nil

Within 5 working  days

 

PERFORMANCE MANAGEMENT

Services Rendered

Requirements to Obtain Services

Costs

Timelines

Coordinate performance appraisal system

None

Nil

At the beginning and at the end of each financial year

Avail Staff performance  appraisal forms

List of Staff

Nil

By July  

Preparing mid year report

Departmental reports

Nil

By February

Compiling summative  year report

Departmental reports

Nil

In the month of July

 

REWARD MANAGEMENT

Services Rendered

Requirements to Obtain Services

 Costs

Timelines

Payment of salary

None

Nil

By the 25th  of every month

Implement statutory and third party deductions

Deduction/ payments schedules and orders

Nil

Monthly

Update the Integrated payroll personnel Data (IPPD), Payroll cleansing

 

Nil

quarterly

Payment of Annual leave

List of employees

Nil

annually

Annual increments

Employee performance / approvals

Nil

Annually

Employees data changes

On request/promotion/ changes in status

Nil

5  Working days upon receiving

 

The Kenya Law Reform Commission is a corruption free zone. It is an offense to compromise or give a bribe to a public servant for delivery of services.

COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or any officer who does not live up to the commitments to courtesy and excellence in service delivery should be reported to:
https://www.klrc.go.ke/index.php/feedback       (Anonymous)

To:
Commission Secretary/ Chief Executive Officer
Physical Address: Reinsurance Plaza, 3rd Floor, 4 Taifa Road
P.O. Box 34999-00100
NAIROBI, Kenya. Email: This email address is being protected from spambots. You need JavaScript enabled to view it./ This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (+254) 20 2241201, +254799030716, Fax: (+254)202225786