Download Records Management Department Service Charter in PDF
Vision
A records and information management hub that processes and provides timely access to records and information that supports responsive law reform
Mission
To facilitate seamless flow of information for efficient and effective service delivery
|
SNO. |
SERVICES RENDERED |
REQUIREMENTS TO OBTAIN SERVICES |
COSTS |
TIMELINES |
|
1. |
Receiving, processing and distribution of incoming mail for action |
None |
Nil |
Immediately |
|
2. |
Dispatch of outgoing mail |
Submission of properly addressed mail by concerned departments |
Nil |
1 hour |
|
3. |
Review of file requests and dispatch to action officers |
File request by the action officer |
Nil |
5 minutes |
Commitment to Courtesy and Excellence in Service Delivery
Any service that does not conform to the above standards or any officer who does not live up to the commitments to courtesy and excellence in service delivery should be reported to the Secretary, Kenya Law Reform Commission. Telephone 2241201
Huduma Bora ni Haki Yako
Redress mechanism
Any comments, suggestions and compliments should be channelled to the Secretary KLRC.
In case of a complaint or you are unhappy with our services, please let us know so that we can improve our services.
You should:
- First contact the officer you have been dealing with to resolve the problem.
- If you are not satisfied, ask to speak to that officer's supervisor.
- If you are still not satisfied, contact the Secretary, KLRC.
Our Contacts:
Kenya Law Reform Commission
Reinsurance Plaza, 3rd Floor, Taifa Road
P.O Box 34999-00100
Nairobi
Telephone: +254-020-2241201/224186
Fax: +254-020-2225786/2215057
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.klrc.go.ke